Ready-to-use E-commerce SMS Templates to Increase Sales and Engage Customers

Overview of SMS & MMS Templates for Ecommerce Brands

SMS and MMS messaging can be highly effective marketing channels for ecommerce businesses. Compared to email, SMS messages have much higher open and response rates, reaching customers instantly right on their mobile devices.

Popular uses of SMS marketing for ecommerce include:

• Abandoned cart reminders
• Shipping and delivery updates
• Order and payment confirmations
• Customer satisfaction surveys
• Promotional offers and coupons
• New product announcements
• Holiday promotions and sales
• Loyalty programs and rewards updates
• Appointment reminders
• Customer service communication

With the right SMS templates, ecommerce businesses can simplify communications, provide better experiences, and see ROI from SMS campaigns. This guide will provide copy-and-paste SMS templates for various ecommerce customer touchpoints.

Order Confirmation SMS Templates

Order Confirmation Template

Thank you for your order with [BRAND]! We're excited to get your items on the way to you.

Your order confirmation number is [ORDER NUMBER]. You purchased:

• [PRODUCT 1]
• [PRODUCT 2]
• [PRODUCT 3]

Your total order amount is [TOTAL AMOUNT].

We estimate your order will arrive between [DATE RANGE]. We'll send you a shipping confirmation with tracking information once your package ships out.

If you have any other questions or need to make any changes to your order, please don't hesitate to reach out to our customer service team:

Phone: [PHONE NUMBER]

Email: [EMAIL ADDRESS]

We appreciate your business and look forward to getting your new [BRAND] products into your hands soon! Let us know if you need anything.

Shipping Confirmation SMS Templates

As soon as your order ships out, we'll send you a quick shipping confirmation and tracking number via SMS so you can follow along every step of the way.

Shipping Confirmation Example

Hi [Customer Name]! Your order #12345 has shipped and is on its way. Expected delivery date is Thursday, March 9. Track your shipment here: [tracking link]. Have a great day!

This shipping confirmation SMS lets you know your order is officially on the move and provides a direct tracking link so you can monitor its progress. We aim to get your shipment delivered within 2–3 business days, so the text also estimates your expected delivery date based on the shipping method you selected at checkout.

We're committed to complete transparency when it comes to fulfilment and shipping. Sending a shipping confirmation and tracking number via SMS as soon as your order dispatches is just one way we strive to provide an amazing customer experience.

Delivery Confirmation SMS Templates

Your customers will be thrilled to receive confirmation that their package has been delivered successfully. Send them a friendly SMS as soon as their order arrives to let them know it's there and waiting for them.

Delivery Confirmation Best Practices

• Confirm successful delivery
  • Your order from [Brand] has been delivered!
• Provide next steps
  • Please visit [link] and enter your order number to register your new [product].
• Thank the customer again
  • Thanks again for shopping with [Brand]! We hope you love your new [product].

Customer Satisfaction Survey SMS Templates

Staying in touch with customers after they've received their order is crucial for gathering feedback and identifying areas for improvement. An SMS-based customer satisfaction survey is a great way to check in with customers a few days after delivery.

Survey Message Structure

• Thank the customer for their order and ask them to complete a short survey
• Emphasize that their feedback is highly valued
• Include 3–5 brief questions covering satisfaction, product quality, delivery speed, and support
• Use simple 1–5 rating scales
• Thank them for their time
• Offer a discount code or coupon as an incentive

Following up post-purchase with a simple SMS survey allows you to identify pain points and make improvements based on actual customer experiences.

Shopping Cart Abandonment SMS Templates

Reminder SMS

Hey [customer name], we noticed you left some great items in your cart. Finish your purchase today and enjoy free shipping. Tap here to complete your order: [checkout link].

Incentive SMS

Hi [customer name], we miss you. Complete your purchase within the next 24 hours and enjoy 10% off your order. Use code CART10 at checkout. Shop now: [checkout link].

Assistance SMS

Hello [customer name], we noticed you left something in your cart. Do you have any questions or need assistance with your purchase? Our team is here to help. Reply to this message anytime.

Limited Stock Alert SMS

Hey [customer name], the item you left in your cart is selling fast. Don’t miss out. Complete your purchase today to secure your item: [checkout link].

Social Proof SMS

Hey [customer name], customers love the product you left in your cart. Check out their reviews here: [link]. Don’t miss out.

Promotional SMS Templates for Ecommerce

Keeping your customers informed of the latest promotions and sales is crucial for driving traffic and boosting revenue.

Flash Sale SMS

Hurry. 50% off all items for the next 24 hours. Use code FLASHSALE at checkout.

Exclusive Discount SMS

As a valued customer, we’re offering you an exclusive 20% off your next purchase. Use code EXCLUSIVE20 at checkout.

Bundle Deal SMS

Buy one item and get the second one at 50% off. Mix and match any items from our collection. Limited stock available.

Free Shipping SMS

Enjoy free shipping on all orders for a limited time. No minimum purchase required.

Loyalty Program & Rewards SMS Templates

Keeping customers engaged and motivated to spend points requires consistent and timely communication. Loyalty SMS templates help brands increase repeat purchases and customer lifetime value.

Welcome to the Loyalty Program

Welcome to [Your Brand]’s loyalty program. Enjoy exclusive rewards, discounts, and special perks just for you. Stay tuned for exciting updates and start earning points with every purchase.

Special Offer for Loyalty Members

As a valued member of our loyalty program, we want to thank you with a special offer. Get an extra 10% off your next purchase. Use code LOYALTY10 at checkout.

Double Points Promotion

Hello [Customer Name], we noticed that you haven’t completed your purchase yet. If you have any questions or need assistance, please feel free to contact our customer support team—we’re happy to help.

Refer a Friend Reward

Love our products? Refer a friend and earn rewards. Share your unique referral code, and when they make their first purchase, you’ll both receive a $10 coupon.

VIP Sale Access

As a valued loyalty member, you have exclusive access to our VIP sale. Enjoy up to 50% off selected items. Shop now before stock runs out.

Birthday Reward

Happy birthday, [Customer Name]. To celebrate, enjoy 20% off your next purchase with code BDAY20.

Tier Upgrade Reminder

You’re just a few points away from unlocking the next tier in our loyalty program. Reach [X] points to enjoy even more exclusive benefits.

Loyalty Flash Sale

Loyalty members only. Our exclusive flash sale starts tomorrow. Enjoy 40% off all items for 24 hours.

New Rewards Announcement

We’ve added new rewards to our loyalty program. Redeem your points for free shipping, gift cards, or premium products.

Loyalty Anniversary Gift

Congratulations, [Customer Name]. It’s been one year since you joined our loyalty program. As a thank you, we’re sending you a special gift.

Limited-Time Loyalty Offer

Dear loyal customer, enjoy a limited-time buy one, get one free offer on selected products.

Double Rewards Reminder

Make a purchase within the next 24 hours and receive double loyalty points as our thank you.

Sneak Peek of Upcoming Rewards

Exciting updates are coming to our loyalty program. Stay tuned for new rewards and exclusive offers.

New Arrivals SMS Templates

Want to get your customers excited about the latest products added to your inventory? Send an SMS when popular items are back in stock or brand-new products launch.

Back in Stock Alert

Hey [First Name], the [Product Name] you wanted is back in stock. Get it before it sells out again: [product link].

New Product Launch

We just launched our newest [category], the [Product Name]. Discover it here: [product link].

Just Added

We’ve added new [category] to our store, including [Product Names]. Shop the latest arrivals now.

Limited Edition Alert

This is your chance to purchase the limited edition [Product Name]. Only a few are available: [product link].

Holiday Promotion SMS Templates

The holiday season is a perfect time to connect with customers and boost sales.

Holiday Sale SMS

Winter Sale. 20% off everything until 1/1. Shop now: [link].

Limited-Time Holiday Offer

Flash sale. 25% off gifts for her today only. Shop now before the deal ends: [link].

Holiday Greeting SMS

Wishing you a wonderful holiday season. Happy Holidays from [Brand]. Explore our seasonal gift guide: [link].

Learn More About Our SMS Capabilities and Support

We provide stable and efficient SMS services for ecommerce businesses, covering key scenarios such as order notifications, shipping updates, promotional messaging, and customer communication. Our goal is to help brands deliver timely and reliable messages at every critical touchpoint.

SMS messages can be sent through APIs or a visual platform, supported by multi-route resources and intelligent scheduling to maintain consistent performance even during high-traffic periods. Detailed delivery statistics and performance insights are also available to help businesses continuously optimize their messaging strategies.

If you are looking to customize SMS templates or delivery plans based on your specific business needs, our professional support team is ready to assist.

• Official Website: https://uspeedo.com/
• Talk to our team: https://t.me/uSpeedoOfficial

We look forward to helping your ecommerce business achieve sustainable growth through reliable SMS communication.