Skip to main content

Privacy Policy

Effective Date May 18, 2023

We know your privacy is important to you, and we want you to know it’s important to us too. This Privacy Policy is meant to explain our practices when it comes to your use of our products, services, and websites. We encourage you to take the time to review it carefully, to understand what information we collect, why we collect it, and what we do with it. Below, we cover the following topics:

  • Who we are
  • What personal data do we process?
  • Why do we process your personal data?
  • Transfer of your personal data
  • Cookies and Tracking Notice
  • Rights to personal data
  • Security measures
  • Social Media
  • Changes to Privacy Policy
  • Contact

Who we are​

UCLOUD INFORMATION TECHNOLOGY (HK) LIMITED ("We", "Our", "Us" or "uSpeedo"), is a global provider of cloud communications. For our business and residential customers, we offer a complete and fully-configured unified communications solution for the delivery of end-to-end communications via text and collaboration tools. We provide our communications services in programmable modules delivered via APIs and SDKs, enabling our customers to incorporate these services into their own applications to serve their own customers.

This Privacy Policy applies to our customers, prospective customers, our customers’ customers (both direct and indirect), and visitors to our company websites, including but not limited to uspeedo.com. If you do not agree with this Privacy Policy, do not access or use our services or interact with any other aspect of our business. Note: if you’re a user of an application that is integrated or built using uSpeedo’s products and services, that application’s privacy policy will describe how it collects, uses, stores, and shares your data. We are not responsible for the privacy policies or actions of our customers.

Policy​

What personal data do we process?​

When you use our website, sign up for a uSpeedo event, or request information about uSpeedo or our products, when you contact our Sales Team or Customer Support Team, we may collect the following personal data:

Personal Information

When you register on our website or sign up for our web or e-mail services: your name, address, ZIP code, city, country, telephone number and e-mail address, job title and company name.

Log data

Due to your visit of this website through the use and placement of Cookies: Internet protocol address (IP address), browser type, browser version, which pages you visit within our website, the duration of the visit and the page views of your computer.

Why do we process your personal data?​

We process personal data for the following purposes:

  • To contact you, or to keep you informed of information that we think may be of interest to you;
  • To keep you informed of (new) products and services, based on your preferences;
  • To make calls using the chat option offered on our website;
  • To improve and evaluate our website and services;
  • To comply with laws and regulations.

Transfer of your personal data​

For checking and analyzing the use of our website, registering visitors who want to receive our newsletter, or want to visit an event of uSpeedo, or for marketing of uSpeedo services if you have consented to this, or co-marketing of relevant services of a third party provided by uSpeedo, or cloud storage of data, we can engage third party service providers. These service providers may receive personal data. These service providers will act for or on behalf of us in accordance with the purpose(s) for which the data was originally collected or otherwise legally processed. These service providers may not use your personal data for other purposes, sell it to third parties or disclose it (unless required to do so by law, as permitted by us, or as stated in this Privacy Policy).

For analyzing the use of our platform and web applications we can also use service providers. In this context we explicitly do not process any personal data. We only collect anonymized analytical information to improve our platform.

In addition, we can share your personal data with authorized organizations and institutions or the courts if required to do so by law or by a court or regulatory body ruling. In order to ensure that your visit to our website is as smooth, reliable and useful as possible for you, and to enable us to make the best possible use of our website, we also use cookies and similar technologies. Cookies can be used to help understand how a site or service is used. Also, they help you navigate between pages more efficiently, remember your preferences, and generally improve your browsing experience. Cookies can also help ensure online advertising is more relevant to you.

Cookies and Tracking Notice​

A cookie is a small text file that a website saves on your computer or mobile device in order to facilitate and enhance your interaction with that service. We or our service providers may use cookies and equivalent technologies such as clear gifs, web beacons, pixel tags, Javascript, device fingerprinting, and third-party cookies on our website and, where relevant, in our promotional e-mails.

They also help us track users, conduct research, allow you to back click to earlier registration pages viewed by you and improve our content and services. For instance, we may use web beacons on our websites to access and set cookies and otherwise help us to better understand how users are moving through our websites. Information provided by the web beacon includes the computer’s IP address, the type of browser being used and the time that the web beacon was viewed. We may also use web beacons in e-mails and newsletters so that we know when such communications have been opened and to otherwise help us tailor our communications to individual users.

Learn more about when and how we use cookies and tracking technologies:

  • When it’s strictly necessary

These cookies and other technologies enable us to recognize you when you return to our service and to maintain your web session so you can more easily navigate the subscription process or your viewing of your call details. They are also essential for you to access secure areas of our sites, for example, to use shopping baskets or make payments.

  • For performance and analytics

These cookies and similar technologies collect statistical information about how you use our websites so that we can improve your user experience. We use cookies to identify the number of unique visitors we receive to different parts of the website and identify where leads originate. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • To enable functionality

These cookies and similar technologies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on our sites more easily. They also enable customization of the layout and/or content of the pages on our sites.

  • For targeted advertising

These cookies and other technologies record your visits to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our website more relevant to your interests. We may also share this information with third parties for this purpose. These companies may use information about your online activities over time and across our services and other online properties, the region of the country or world where your IP address indicates you are located, as well as other information about you, in order to provide advertisements about goods and services of interest to you. The information practices of these ads networks are governed by their own privacy policies and are not covered by this Privacy Policy.

How to control cookies

You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. You will not be able to opt-out of any cookies or other technologies that are "strictly necessary" for the services. Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the site.

Rights to personal data​

You can request uSpeedo to access your personal data that we have collected. If the data contains incorrect information, you may request uSpeedo to correct and/or supplement such data. You may also request to restrict the processing, delete and/or receive your personal data. Furthermore, you may contact uSpeedo at any time to object to the processing of your personal data. If you receive a marketing e-mail from us, you will be given an opportunity to unsubscribe at the bottom of each e-mail.

Security measures​

uSpeedo attaches great importance to the security and integrity of its platform. Our IT department is active 24/7 to monitor security and uSpeedo meets the requirements for appropriate technical and organizational measures to ensure a risk-appropriate level of security. uSpeedo has implemented administrative, physical, and technical safeguards to help protect the personal data that we transmit and maintain. However, no system or service can provide a 100% guarantee of security, especially a service that relies upon the public internet. Therefore, you acknowledge the risk that third parties may gain unauthorized access to your information. Keep your account password secret and please let us know immediately if you think your password was compromised. Remember, you are responsible for any activity under your account using your account password or other credentials. All data is processed and stored in our own data center. The data center is located in the Hong Kong. More information about security can be found on our website.

Social Media​

uSpeedo is not responsible for the processing of personal data when you visit uSpeedo company pages on social media websites like Facebook, Twitter, LinkedIn etc. or use other content that is not on our website or domain. The privacy policies and notices of those websites apply thereto and we advise you to take notice of those described statements and content of any linked sites that you visit.

Changes to Privacy Policy​

uSpeedo reserves the right to change this Privacy Policy. We therefore advise you to check this page regularly to see if any changes have been made.

Contact​

If you have any questions and/or complaints about this Privacy Policy, or if you would like to assert any right concerning your personal data, please send an e-mail to support@uspeedo.com.