Customer-support

SMS customer service guide covering 10DLC, toll-free, and short codes, proactive notifications, message templates, KPIs, and integration strategies.

98% SMS Open Rates: How Businesses Lower Support Costs and Boost Satisfaction with Proactive Messaging

USpeedo
Knowledge Guides
26 Jan, 2026

SMS has evolved from a simple notification tool into a sophisticated, high-engagement customer service channel. With open rates reaching as high as 98%, its immediate reach far exceeds that of email.