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Check Payment History

Overview​

Managing your budget and tracking expenses is a vital part of scaling your communications. The Payment History section in uSpeedo provides a comprehensive, transparent ledger of all your transactions. We ensure you have a clear paper trail for every cent spent on Email and SMS.

Understanding the Log Details​

Each entry in your history includes the following information:

  • Invoice No.: The unique serial number for the payment.
  • Service Type: Indicates the payment type.
  • Create Time: When the transaction occurred (displayed in your local system timezone ).
  • Expense: The total cost deducted from your balance.
  • Status: Shows whether the payment was Successful or Failed .

Troubleshooting Failed Payments​

If a transaction status shows as Failed , it is usually due to an issue with the linked payment method. Common reasons include:

  • Insufficient Funds: Your credit card or linked bank account does not have enough balance to cover the charge.
  • Expired Card: The credit card on file has passed its expiration date.
  • Bank Refusal: Your financial institution may have flagged the transaction for security reasons.
  • Network Timeout: A temporary glitch during the communication between uSpeedo and the payment gateway. Note: If a payment fails, uSpeedo may temporarily pause outgoing messages until a valid payment method is charged to ensure your service remains uninterrupted.

FAQs​

Why does the time on my invoice look different from my colleague's?​

Payment History timestamps are based on your specific computer/system timezone settings. If you are in a different region than a teammate, the displayed times will reflect your respective locations.

Can I filter my history by date?​

Yes, you can use the date picker at the top of the Payment History page to view records for a specific day or custom date range.